Yıl 2018, Cilt 20, Sayı 2, Sayfalar 85 - 101 2018-09-15

Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü
The Effects of Technostress on Employee Performance: The Mediating Role of Burnout

Serdar Yener [1]

41 99

Burnout perceptions of office employees who work with computer intensively,  on the relation between  technostress and contextual performance is questioned in this research. Technostress is defined as reactions of employees to the negative effects of technology related factors.  Burnout is defined as emotional exhaustion, depersonalization, decreased personal accomplisments with prolonged stress. Within the frames of conservation of resources theory (COR Theory) technostress is thought to lead burnout and burnout is thought to decrease contextual performance of employees. Results of surveys conducted on office employees in Sinop and its districts  are analyzed with Process 3.0 which can be used as integrated to SPSS 21. According to the test results mediation effect of burnout on the relation between technostress and performance is observed.

Bu araştırmada bilgisayarı çok sık kullanan ofis çalışanlarının tükenmişlik algılarının teknostres ve bağlamsal performans arasındaki ilişkide aracı rolü incelenmiştir. Teknostres işle ilgili teknoloji kaynaklı olumsuz etkenlere bireyin vermiş olduğu tepki olarak tanımlanmaktadır. Tükenmişlik, işle ilgili yaşanan stresin kronik hale gelmesiyle çalışanların yaşamış oldukları duygusal tükenmişlik, duyarsızlaşma ve iş becerilerindeki düşüş davranışlarıyla tanımlanmaktadır. Kaynakların korunması kuramı çerçevesinde çalışanların yaşayacağı teknostresin tükenmişliğe yol açarak bireylerin performanslarını düşüreceği öngörülmektedir. Sinop il ve ilçelerindeki sık bilgisayar kullanan ofis çalışanlarına uygulanan anket sonuçları SPSS 21’ e entegre olarak kullanılabilen Process 3.0 adlı makro ile analiz edilmiştir. Araştırma sonuçlarına göre tükenmişlik algısının teknostres ve performans arasında aracı rolü gözlenmiştir. 

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Orcid: 0000-0003-1413-7422
Yazar: Serdar Yener (Sorumlu Yazar)
Ülke: Turkey


Bibtex @araştırma makalesi { akusosbil403114, journal = {Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi}, issn = {1302-1265}, eissn = {2149-4894}, address = {Afyon Kocatepe Üniversitesi}, year = {2018}, volume = {20}, pages = {85 - 101}, doi = {10.32709/akusosbil.403114}, title = {Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü}, key = {cite}, author = {Yener, Serdar} }
APA Yener, S . (2018). Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 20 (2), 85-101. Retrieved from http://dergipark.gov.tr/akusosbil/issue/39127/403114
MLA Yener, S . "Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü". Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi 20 (2018): 85-101 <http://dergipark.gov.tr/akusosbil/issue/39127/403114>
Chicago Yener, S . "Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü". Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi 20 (2018): 85-101
RIS TY - JOUR T1 - Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü AU - Serdar Yener Y1 - 2018 PY - 2018 N1 - DO - T2 - Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi JF - Journal JO - JOR SP - 85 EP - 101 VL - 20 IS - 2 SN - 1302-1265-2149-4894 M3 - UR - Y2 - 2018 ER -
EndNote %0 Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü %A Serdar Yener %T Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü %D 2018 %J Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi %P 1302-1265-2149-4894 %V 20 %N 2 %R %U
ISNAD Yener, Serdar . "The Effects of Technostress on Employee Performance: The Mediating Role of Burnout". Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi 20 / 2 (Eylül 2018): 85-101.