Cilt 16, Sayı 60, Sayfalar 186 - 197 2017-01-25

THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS

Birol BÜYÜKDOĞAN [1] , Hasan GEDİK [2] , Yüksel DERELİ [3] , Ömer TANYELİ [4]

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Service quality of customer satisfaction is a subject of public relation and marketing communication. This research was made in order to evaluate the level of satisfaction of patients who receive treatment at Cardiovascular Surgery Service of Konya Meram Medical Faculty Hospital, regarding the services provided by hospital, and increase quality of the services provided. As a cross-sectional research, it was made with questionnaire technique between April 2014 and October 2015, including 298 patients who received inpatient treatment and were discharged from the hospital. 51% of the participants in the research were men and the 49% of them were women. Satisfaction rates were ensued as 82% in polyclinic services, 74% in clinic services, 77% in other healthcare services and bureaucratic procedures, 80% in personnel services, and 82% in rights of patients, 68% in physical condition and 66% in cafeteria services. 73% of the patients indicated that they would recommend to familiars who would like to receive health care service. Based on the research, a great majority of the patients who receive inpatient treatment are satisfied with the hospital services
Konular
Dergi Bölümü Makaleler
Yazarlar

Yazar: Birol BÜYÜKDOĞAN
E-posta: birol.buyukdogan@karatay.edu.tr

Yazar: Hasan GEDİK
E-posta: hasan.gedik@karatay.edu.tr

Yazar: Yüksel DERELİ
E-posta: ydereli@konya.edu.tr

Yazar: Ömer TANYELİ
E-posta: otanyeli@konya.edu.tr

Bibtex @ { esosder289660, journal = {Elektronik Sosyal Bilimler Dergisi}, issn = {1304-0278}, address = {Özel Akademi}, year = {2017}, volume = {16}, pages = {186 - 197}, doi = {10.17755/esosder.289660}, title = {THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS}, language = {en}, key = {cite}, author = {TANYELİ, Ömer and DERELİ, Yüksel and GEDİK, Hasan and BÜYÜKDOĞAN, Birol} }
APA BÜYÜKDOĞAN, B , GEDİK, H , DERELİ, Y , TANYELİ, Ö . (2017). THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS. Elektronik Sosyal Bilimler Dergisi, 16 (60), 186-197. DOI: 10.17755/esosder.289660
MLA BÜYÜKDOĞAN, B , GEDİK, H , DERELİ, Y , TANYELİ, Ö . "THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS". Elektronik Sosyal Bilimler Dergisi 16 (2017): 186-197 <http://dergipark.gov.tr/esosder/issue/27535/289660>
Chicago BÜYÜKDOĞAN, B , GEDİK, H , DERELİ, Y , TANYELİ, Ö . "THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS". Elektronik Sosyal Bilimler Dergisi 16 (2017): 186-197
RIS TY - JOUR T1 - THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS AU - Birol BÜYÜKDOĞAN , Hasan GEDİK , Yüksel DERELİ , Ömer TANYELİ Y1 - 2017 PY - 2017 N1 - doi: 10.17755/esosder.289660 DO - 10.17755/esosder.289660 T2 - Elektronik Sosyal Bilimler Dergisi JF - Journal JO - JOR SP - 186 EP - 197 VL - 16 IS - 60 SN - 1304-0278- M3 - doi: 10.17755/esosder.289660 UR - http://dx.doi.org/10.17755/esosder.289660 Y2 - 2017 ER -
EndNote %0 Elektronik Sosyal Bilimler Dergisi THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS %A Birol BÜYÜKDOĞAN , Hasan GEDİK , Yüksel DERELİ , Ömer TANYELİ %T THE IMPACT OF SERVICE QUALITY AND PUBLIC RELATIONS ON PATIENT SATISFACTION IN HOSPITALS %D 2017 %J Elektronik Sosyal Bilimler Dergisi %P 1304-0278- %V 16 %N 60 %R doi: 10.17755/esosder.289660 %U 10.17755/esosder.289660