1. DergiPark
  2. Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
  3. Arşiv
  4. Cilt 6, Sayı 5
Yıl 2017, Cilt 6, Sayı 5, Sayfalar 211 - 227 2017-12-22

TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ
THE ANALYSIS OF THE RELATIONSHIP BETWEEN BUSINESS SATISFACTION AND BUSINESS PERFORMANCE OF FIVE STAR ACCOMMODATION ADMINISTRATORS AND THE ROLE OF INTERMEDIATE SITUATION IN THE ORGANIZATION: THE ANTALYA SAMPLE

Pelin ARSEZEN [1]

121 119

Öz

Amaç: Konaklama işletmelerindeki çeşitli kademe yöneticilerin, işkoliklik ve iş tatmini ile işletme performansı ilişkisini araştırmak ve örgüte duygusal bağlılığın aracı rolünü analiz etmektir. Turizm endüstrisi gibi emek yoğun endüstrilerde hem çalışanların hem yöneticilerin sadakati ve bağlılığının önemi bilinmektedir. İşkoliklik davranışı ile ilgili örgütsel ve sektörel bağlamda araştırma çok kısıtlıdır. Turizmde işkoliklik davranışını araştıran çalışma ise yok denecek kadar azdır. Çalışma bu yönüyle hem alan yazına hem sektöre özgün katkı sağlamaktadır.

Yöntem: Bu araştırmada, Antalya ilinde turizm işletmelerinde yönetici olarak çalışanların işkoliklik davranışı, duygusal bağlılık algıları, iş tatmini ve işletme performansı olmak üzere dört değişken grubu bulunmaktadır. Veri toplama aracı olarak yapılandırılmış görüşme formu kullanılmış ve toplam 115 katılımcıdan veri toplanmıştır.

Bulgular: Araştırmanın sonuçlarına göre yöneticilerin işkoliklik davranışı ile iş tatmini ve işletme performansı arasında pozitif yönlü ilişki vardır ve bu ilişkide duygusal bağlılığın aracı rolü bulunmaktadır.

Objectives: The aim of this study is to investigate the relationship between workaholic behavior and business performance and work performance, and to analyze the intermediary role of mood emotional commitment. In labor-intensive industries such as the tourism industry, it is known that the loyalty and commitment of both employees and managers are important. Research in the organizational and sectoral context related to the behavior of work is very limited. The study investigating the behavior of work in tourism is as little to be studied. This study provides both the field writing and the sector specific contribution in this direction.

Method: In this study, there are four variable groups of managers working as tourism managers in Antalya province: worker behaviors, emotional commitment perceptions, job satisfaction and business performance. A structured interview form was used as a data collection tool and data were collected from a total of 115 participants.

Results: According to the results of the research, there is a positive relationship between manager 's behavior of work and job satisfaction and business performance, and this relationship has an intermediary role in emotional commitment.

Kaynakça

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Ayrıntılar

Konular İktisadi ve İdari Bilimler
Dergi Bölümü Makaleler
Yazarlar

Yazar: Pelin ARSEZEN (Sorumlu Yazar)
E-posta: pelinarsezen@mu.edu.tr
Kurum: muğla
Ülke: Turkey

Kaynak Göster

Bibtex @araştırma makalesi { klujfeas367317, journal = {Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi}, issn = {2146-3417}, address = {Kırklareli Üniversitesi}, year = {2017}, volume = {6}, pages = {211 - 227}, doi = {}, title = {TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ}, key = {cite}, author = {ARSEZEN, Pelin} }
APA ARSEZEN, P . (2017). TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ. Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6 (5), 211-227. Retrieved from http://dergipark.gov.tr/klujfeas/issue/32183/367317
MLA ARSEZEN, P . "TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ". Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 6 (2017): 211-227 <http://dergipark.gov.tr/klujfeas/issue/32183/367317>
Chicago ARSEZEN, P . "TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ". Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 6 (2017): 211-227
RIS TY - JOUR T1 - TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ AU - Pelin ARSEZEN Y1 - 2017 PY - 2017 N1 - DO - T2 - Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi JF - Journal JO - JOR SP - 211 EP - 227 VL - 6 IS - 5 SN - 2146-3417-2587-2052 M3 - UR - Y2 - 2017 ER -
EndNote %0 Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ %A Pelin ARSEZEN %T TURİZMDE İŞKOLİKLİK DAVRANIŞI, İŞ TATMİNİ İLE İŞLETME PERFORMANSI ARASINDAKİ İLİŞKİNİN ANALİZİ VE ÖRGÜTE DUYGUSAL BAĞLILIĞIN ARACI ROLÜ: ANTALYA’DA BULUNAN BEŞ YILDIZLI KONAKLAMA İŞLETMELERİNDEKİ YÖNETİCİLER ÖRNEĞİ %D 2017 %J Kırklareli Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi %P 2146-3417-2587-2052 %V 6 %N 5 %R %U
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