Bu çalışmada çalışanların örgütsel destek algısının bağlamsal performans üzerindeki etkisinde bireysel şükranın aracılık etkisi Sosyal Mübadele Teorisi ve Örgütsel Destek Teorisi bağlamında incelenmiştir. İlgili yazın incelendiğinde örgütsel destek algısının pozitif çıktı ya da davranışlara sebep olduğunu gösteren pek çok çalışma olmasına rağmen örgütsel destek algısının bağlamsal performans üzerindeki etkisinde bireysel şükranın aracılık etkisini inceleyen ampirik ya da teorik bir çalışmaya rastlanılmamıştır. Araştırmanın bu yönü çalışmanın özgün yanını temsil etmektedir. Araştırma, Aralık 2016 ile Ocak 2017 tarihleri arasında İstanbul’da kolayda örnekleme yöntemi ile ulaşılan ve lisansüstü eğitimlerine devam etmekte olan 206 hizmet sektörü çalışanı üzerinde yapılmıştır. Araştırma modeli yapısal eşitlik modellemesi kullanılarak test edilmiştir. Araştırma bulguları bireysel şükranın algılanan örgütsel destek ile bağlamsal performans arasındaki ilişkide tam aracılık etkisine sahip olduğunu göstermiştir. Araştırma sonunda yönetici ve uygulayıcılar ile birlikte gelecek araştırmalar için çeşitli öneriler sunulmuştur.

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