Cilt 15, Sayı 3, Sayfalar 122 - 142 2015-02-27

Student Satisfaction Process In Virtual Learning System: 
Considerations Based In Information And Service Quality From Brazil’s Experience
Fábio Nazareno MACHADO-DA-SILVA

Fábio Nazareno MACHADO-DA-SILVA [1] , Fernando De Souza MEIRELLES [2] , Douglas FILENGA [3] , Marino Brugnolo FILHO [4]

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Distance learning has undergone great changes, especially since the advent of the Internet and communication and information technology. Questions have been asked following the growth of this mode of instructional activity. Researchers have investigated methods to assess the benefits of e-learning from a number of perspectives. This survey assesses the associations among the system quality, information quality, and service quality on student satisfaction and use of systems in virtual learning environments using the e-learning success model adapted by Holsapple and Lee-Post from the Delone and McLean (1992, 2003) model as a theoretical basis. The survey was carried out by means of an online program offered to 291 students from public and private institutions from several regions of Brazil. Confirmatory Factor Analysis and Structural Equation Modeling were used for data analysis in order to understand the student satisfaction process in virtual learning system. Findings show that variations in system quality, information quality, and service quality influence the use of the system, and the User Satisfaction construct had 89% of variance explained by Information Quality and Service Quality. Many of the benefits of distance learning programs are related to students’ satisfaction and the intensity with which they make use of the learning system. With awareness of the indicators that are antecedents of these variables, education executives can plan investments that meet the most significant demands and use the information to deal with one of the major problems in distance learning: the dropout rate. Future researches should study this subject longitudinally.
Distance Education; Student Satisfaction; Quality in e-Learning
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Yazar: Douglas FILENGA
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Yazar: Marino Brugnolo FILHO
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Bibtex @ { tojde175971, journal = {Turkish Online Journal of Distance Education}, issn = {1302-6488}, address = {Anadolu Üniversitesi}, year = {2015}, volume = {15}, pages = {122 - 142}, doi = {10.17718/tojde.52605}, title = {Student Satisfaction Process In Virtual Learning System: 
Considerations Based In Information And Service Quality From Brazil’s Experience}, language = {en}, key = {cite}, author = {FILHO, Marino Brugnolo and MACHADO-DA-SILVA, Fábio Nazareno and MEIRELLES, Fernando De Souza and FILENGA, Douglas} } @ { tojde175971, journal = {Turkish Online Journal of Distance Education}, issn = {1302-6488}, address = {Anadolu Üniversitesi}, year = {2015}, volume = {15}, pages = {122 - 142}, doi = {10.17718/tojde.52605}, title = {Fábio Nazareno MACHADO-DA-SILVA}, language = {tr}, key = {cite}, author = {FILHO, Marino Brugnolo and MACHADO-DA-SILVA, Fábio Nazareno and MEIRELLES, Fernando De Souza and FILENGA, Douglas} }
APA MACHADO-DA-SILVA, F , MEIRELLES, F , FILENGA, D , FILHO, M . (2015). Student Satisfaction Process In Virtual Learning System: 
Considerations Based In Information And Service Quality From Brazil’s Experience. Turkish Online Journal of Distance Education, 15 (3), 122-142. DOI: 10.17718/tojde.52605
MLA MACHADO-DA-SILVA, F , MEIRELLES, F , FILENGA, D , FILHO, M . "Student Satisfaction Process In Virtual Learning System: 
Considerations Based In Information And Service Quality From Brazil’s Experience". Turkish Online Journal of Distance Education 15 (2015): 122-142 <http://dergipark.gov.tr/tojde/issue/16893/175971>
Chicago MACHADO-DA-SILVA, F , MEIRELLES, F , FILENGA, D , FILHO, M . "Student Satisfaction Process In Virtual Learning System: 
Considerations Based In Information And Service Quality From Brazil’s Experience". Turkish Online Journal of Distance Education 15 (2015): 122-142
RIS TY - JOUR T1 - Fábio Nazareno MACHADO-DA-SILVA AU - Fábio Nazareno MACHADO-DA-SILVA , Fernando De Souza MEIRELLES , Douglas FILENGA , Marino Brugnolo FILHO Y1 - 2015 PY - 2015 N1 - doi: 10.17718/tojde.52605 DO - 10.17718/tojde.52605 T2 - Turkish Online Journal of Distance Education JF - Journal JO - JOR SP - 122 EP - 142 VL - 15 IS - 3 SN - 1302-6488- M3 - doi: 10.17718/tojde.52605 UR - http://dx.doi.org/10.17718/tojde.52605 Y2 - 2017 ER -
EndNote %0 Turkish Online Journal of Distance Education Fábio Nazareno MACHADO-DA-SILVA %A Fábio Nazareno MACHADO-DA-SILVA , Fernando De Souza MEIRELLES , Douglas FILENGA , Marino Brugnolo FILHO %T Fábio Nazareno MACHADO-DA-SILVA %D 2015 %J Turkish Online Journal of Distance Education %P 1302-6488- %V 15 %N 3 %R doi: 10.17718/tojde.52605 %U 10.17718/tojde.52605