Yıl 2018, Cilt 19, Sayı 1, Sayfalar 75 - 88 2018-01-01

How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education?

Ojat DAROJAT [1]

61 40

This paper is to examine the implementation of quality assurance (QA) programs in distance higher education. Different challenges related to the development of QA programs at a distance higher institution and how to manage and implement the programs are discussed to show how the programs have been used to ensure the survival of the institution. A qualitative case study through semi structured interview and documentary analysis was employed to investigate the issue. The evidence indicates that the development and implementation of QA programs were very demanding and called for strong commitment of the top management and staff at all levels. Despite the challenges, the results of quality programs have generated significant benefits for the university through its regular self-assessment and stakeholders’ feedback. The employment of the QA programs has called for different quality guidelines to maintain consistency in the management process and to ensure products and rendered services correspond with quality criteria. The results of this study might support sharing practical recommendations on how QA programs could be adapted in different distance higher institutions with different social and educational settings.

Quality, quality assurance, distance higher education
  • AAOU (2009). A framework for developing a quality assurance system within a dedicated distance education institution. Unpublished. Jakarta, ID: Universitas Terbuka. AAOU (2010). Quality assurance framework. Retrieved January 17, 2011 from http://www.aaou.net Belawati, T. & Zuhairi, A. (2007). The practice of a quality assurance system in open and distance learning: A case study at Universitas Terbuka Indonesia (The Indonesia Open University). International Review of Research in Open and Distance Learning, 8(1), 1-15. Belawati, T., Zuhairi, A., & Wardani, I. G. A. K. (2012). Quality assurance in a megauniversity: Universitas Terbuka. In I. S. Jung & C. Latchem (Eds.), Quality assurance and accreditation in distance education and e-learning: Models, policies, and research, (pp. 113-123). New York: Routledge. Bogue, E. G. (1998). Quality assurance in higher education: The evolution of systems and design ideals. In G. H. Gaither (Ed.), Quality assurance in higher education: An international perspective, (pp. 7-18). San Francisco: Jossey-Bass Publishers. COL (2009). Quality assurance toolkit for distance higher education institutions and programmes. Vancouver, BC: The Commonwealth of Learning. Crotty, M. (1998). The foundation of social research: Meaning and perspective in the research process. London: Sage Publications. Dale, R. (2000). Globalization: A new world for comparative education? In J. Schriewer (Ed.), Discourse formation in comparative education, (pp. 87-110). New York: Peter Lang. Daniel, J. S. (1996). Mega-universities and knowledge media: Technology strategies for higher education. London: Kogan Page. Denzin, N. K. (1983). Interpretive interactionism. In G. Morgan (Ed.), Beyond method: Strategies for social research, (pp. 128-146). Beverly Hills, CA: Sage. Erlandson, D. A., Harris, E. L., Skipper, B. L., & Allen, S. D. (1993). Naturalistic inquiry: A guide to methods. Newbury Park: Sage Publications. Gibson, A. (1986). Inspecting education. In G. Moodie (Ed.), Standards and criteria in higher education, (pp. 128-135). Guildford, Surrey: SRHE & NFER-Nelson. Harvey, L. & Green, D. (1993). Defining quality. Assessment and Evaluation in Higher Education, 18(1), 9-34. Harvey, L. & Knight, P. (1996). Transforming higher education. Buckingham, UK: Open University Press and Society for Research into Higher Education. Jung, I. S. (2004). Quality assurance systems in mega-universities and selected distance teaching institutions. A paper presented at the Second Global Forum on International Quality Assurance, Accreditation and the Recognition of Qualifications for Widening Access to Quality Higher Education, UNESCO, Paris, France, June 28- 29, 2004. Retrieved July 26, 2011 from http://portal.unesco.org/education/en/ev.php-URLID=31915&URL_ DO=DOTOPIC &URLSECTION=201.html. Jung, I. S. & Latchem, C. (2007). Assuring quality in Asian open and distance learning. Open Learning, 22(3), 235–250. 88 Lincoln Y. S. & Guba, E. G. (1985). Naturalistic inquiry. Newbury Park, CA: Sage Publications. Martin, M. & Stella, A. (2007). External quality assurance in higher education: Making choices. 7 place de Fontenoy, Paris: UNESCO. Nicholson, K. (2011). Quality assurance in higher education: A review of the literature. Retrieved March 17, 2012 from http://cll.mcmaster.ca/COU/pdf/Quality% 20Assurance%20Literature%20Review.pdf?referer=http%3A%2F%2Fworks.bepr ess.com%2Fkaren_nicholson%2F19%2F. Patton, M. Q. (1980). Qualitative research methods. Beverly Hills: Sage Publications. Patton, M. Q. (1990). Qualitative evaluation and research methods. Newbury Park, CA: Sage. Plimmer, G., Clarke-Okah, W., Donovan, C., and Russell, W. (2012). Lowering the cost and increasing the effectiveness of quality assurance: COL RIM. In I. S. Jung & C. Latchem (Eds.), Quality assurance and accreditation in distance education and elearning: Models, policies, and research, (pp. 162-172). New York: Routledge. Ryan, Y. & Brown, M. (2012). Quality assurance policies and guidelines for distance education in Australia and New Zealand. In I. S. Jung & C. Latchem (Eds.), Quality assurance and accreditation in distance education and e-learning: Models, policies, and research, (pp. 91-101). New York: Routledge. Sallis, E. (2002). Total quality management in education. London: Kogan Page. Saldana, J. (2009). The coding manual for qualitative researchers. London: SAGE. Shanahan, T. (2009). Accountability initiatives in higher education: An overview of the impetus to accountability, its expressions and implications. Accounting or accountability in higher education: Proceedings from the OCUFA Conference 2009, 3–15. Stake, R. E. (2005). Qualitative case studies. In N. K. Denzin & Y. S. Lincoln (Eds.), The Sage handbook of qualitative research, (pp. 443-466). Thousand Oaks, CA: Sage Publications. UT (2010). Brief information about Universitas Terbuka Indonesia: Submitted to International Council for Open and Distance Education (ICDE) Standard Agency (ISA). Unpublished. Jakarta, ID: Universitas Terbuka. UT (2012). Quality assurance system of Universitas Terbuka (Sistem jaminan kualitas Universitas Terbuka): JKUM UT00. Unpublished. Jakarta, ID: Universitas Terbuka. UT (2015). Universitas Terbuka’s self evaluation report 2015. Submitted to International Council for Open and Distance Education (ICDE). Unpublished. Jakarta, ID: Universitas Terbuka. UT (2016). Rector UT yearly report as of 2015 (Laporan kerja tahunan Rektor UT 2015). Unpublished. Jakarta, ID: Universitas Terbuka. Vlasceanu, L., Grunberg, L., & Parlea, D. (2007). Quality assurance and accreditation: A glossary of basic terms and definitions. Bucharest, RO: UNESCO-CEPES. Warren, J., McManus, J., & Nnazor, R. (1994). Quality assurance and distance education: A review of the literature. In P. M. Deshpande & I. Mugridge (Eds.), Perspectives on distance education: Quality assurance in higher education, (pp. 1-20). Vancouver, BC: The Commonwealth of Learning.
Konular Sosyal ve Beşeri Bilimler
Dergi Bölümü Articles
Yazarlar

Yazar: Ojat DAROJAT (Sorumlu Yazar)
E-posta: ojat@ecampus.ut.ac.id

Bibtex @araştırma makalesi { tojde382730, journal = {Turkish Online Journal of Distance Education}, issn = {1302-6488}, address = {Anadolu Üniversitesi}, year = {2018}, volume = {19}, pages = {75 - 88}, doi = {10.17718/tojde.382730}, title = {How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education?}, key = {cite}, author = {DAROJAT, Ojat} }
APA DAROJAT, O . (2018). How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education?. Turkish Online Journal of Distance Education, 19 (1), 75-88. DOI: 10.17718/tojde.382730
MLA DAROJAT, O . "How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education?". Turkish Online Journal of Distance Education 19 (2018): 75-88 <http://dergipark.gov.tr/tojde/issue/34638/382730>
Chicago DAROJAT, O . "How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education?". Turkish Online Journal of Distance Education 19 (2018): 75-88
RIS TY - JOUR T1 - How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education? AU - Ojat DAROJAT Y1 - 2018 PY - 2018 N1 - doi: 10.17718/tojde.382730 DO - 10.17718/tojde.382730 T2 - Turkish Online Journal of Distance Education JF - Journal JO - JOR SP - 75 EP - 88 VL - 19 IS - 1 SN - 1302-6488- M3 - doi: 10.17718/tojde.382730 UR - http://dx.doi.org/10.17718/tojde.382730 Y2 - 2018 ER -
EndNote %0 Turkish Online Journal of Distance Education How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education? %A Ojat DAROJAT %T How Are the Results of Quality Assurance Programs Used to Inform Practices at A Distance Higher Education? %D 2018 %J Turkish Online Journal of Distance Education %P 1302-6488- %V 19 %N 1 %R doi: 10.17718/tojde.382730 %U 10.17718/tojde.382730