Yıl 2018, Cilt 19, Sayı 1, Sayfalar 234 - 246 2018-01-01

Quality Practices: An Open Distance Learning Perspective

Kemlall RAMDASS [1] , Fulufhelo ṊEMAVHOLA [2]

61 62

Global transformation in higher education over the past two decades has led to the implementation of national policies in order to measure the performance of institutions in South Africa. The Higher Education Quality Council (HEQC) adopted the quality assurance (QA) model for the purposes of accountability and governance in South African Higher Education. The first Council of Higher Education (CHE) audit, encouraged a compliance mentality through a ‘tick box’ mentality, thereby encouraging compliance of minimum standards. Thus, quality assurance audits became a ‘feared’ phenomenon in all higher education institutions in South Africa. The complete lack of stewardship in addressing the culture of quality and its’ implications for continuous improvement has led to inefficiencies in the entire higher education landscape. In this paper the ‘fuzzy’ and perhaps ‘slippery’ nature of quality is addressed through a critical analysis of the concepts of development, enhancement and assurance in relation to the quality of teaching and learning in higher education through a case study methodology using qualitative analysis in an open distance learning institution (ODL). The key argument is that although quality is important for improvement, practices at the institution are not changing in the way they should because of a quality culture that is determined by the Department of Higher Education and Training. Hence the research question is to determine the status of quality with a view of recommending total quality management as a strategy that would enhance the practice of quality in the organization. Therefore, this paper explores the current quality practices with the intent to improve the delivery of teaching and learning in an ODL environment.

Quality practices, open distance learning, total quality management, quality management, re-engineering
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Yazar: Kemlall RAMDASS (Sorumlu Yazar)
E-posta: ramdakr@unisa.ac.za

Yazar: Fulufhelo ṊEMAVHOLA
E-posta: masitfj@unisa.ac.za

Bibtex @araştırma makalesi { tojde382806, journal = {Turkish Online Journal of Distance Education}, issn = {1302-6488}, address = {Anadolu Üniversitesi}, year = {2018}, volume = {19}, pages = {234 - 246}, doi = {10.17718/tojde.382806}, title = {Quality Practices: An Open Distance Learning Perspective}, key = {cite}, author = {RAMDASS, Kemlall and ṊEMAVHOLA, Fulufhelo} }
APA RAMDASS, K , ṊEMAVHOLA, F . (2018). Quality Practices: An Open Distance Learning Perspective. Turkish Online Journal of Distance Education, 19 (1), 234-246. DOI: 10.17718/tojde.382806
MLA RAMDASS, K , ṊEMAVHOLA, F . "Quality Practices: An Open Distance Learning Perspective". Turkish Online Journal of Distance Education 19 (2018): 234-246 <http://dergipark.gov.tr/tojde/issue/34638/382806>
Chicago RAMDASS, K , ṊEMAVHOLA, F . "Quality Practices: An Open Distance Learning Perspective". Turkish Online Journal of Distance Education 19 (2018): 234-246
RIS TY - JOUR T1 - Quality Practices: An Open Distance Learning Perspective AU - Kemlall RAMDASS , Fulufhelo ṊEMAVHOLA Y1 - 2018 PY - 2018 N1 - doi: 10.17718/tojde.382806 DO - 10.17718/tojde.382806 T2 - Turkish Online Journal of Distance Education JF - Journal JO - JOR SP - 234 EP - 246 VL - 19 IS - 1 SN - 1302-6488- M3 - doi: 10.17718/tojde.382806 UR - http://dx.doi.org/10.17718/tojde.382806 Y2 - 2018 ER -
EndNote %0 Turkish Online Journal of Distance Education Quality Practices: An Open Distance Learning Perspective %A Kemlall RAMDASS , Fulufhelo ṊEMAVHOLA %T Quality Practices: An Open Distance Learning Perspective %D 2018 %J Turkish Online Journal of Distance Education %P 1302-6488- %V 19 %N 1 %R doi: 10.17718/tojde.382806 %U 10.17718/tojde.382806