Year 2019, Volume 20, Issue 1, Pages 115 - 130 2019-01-01

Predictors of Students' Satisfaction with a Hybrid English Course


11 56

Hybrid learning is becoming a crucial part of education in the 21st century. It is one of the most popular methods that has been accepted and used in many educational institutions all over the world. Therefore, hybrid learning was adopted in an intermediate English course at a private university in the first semester of the 2017 academic year. This paper studied the satisfaction with the hybrid course of 415 students who experienced a hybrid learning environment (online classes + face-to-face classes) and investigated factors which predicted their satisfaction. The instrument was a five-part questionnaire in a five-rating scale format. The results of the study revealed that the students’ satisfaction with the hybrid course was at a high level. Although computer literacy, attitudes toward hybrid learning, perceptions of the instructor and perceptions of online learning showed positive correlations with students’ satisfaction, these variables were not predictors of satisfaction. In the same vein, gender was not found to be a factor that impacted satisfaction. From this study, attitudes toward hybrid learning were the only one significant predictor for students’ satisfaction with the course. The conclusion part addressed several issues for future course improvement.

Hybrid learning, language teaching, online, satisfaction
  • Adas, D., & Abu Shmais, W. (2011). Students’ perceptions towards blended learning environment using the OCC. An-Niajah University Journal of Research—Humanities, 25(6), 1681-1710. Ahmad, Z., & Ismail, I. Z. (2013). Utilization of hybrid learning in accomplishing learning satisfaction as perceived by university student. International Journal of E-Education, E-Business, E-Management and E-Learning, 3(2), 98–101. Al-Fadhli, S. (2008). Students’perceptions of e-learning in Arab society: Kuwait University as a case study. E-Learning and Digital media, 5(4), 418-428. Askar, P., Altun, A., & Ilgaz, H. (2008). Learner satisfaction on blended learning. In E-Leader Conference, Krakow, Poland. Belanger, F., & Jordan, D. H. (2000). Evaluation and implementation of distance learning: Technologies, tools and techniques. Hershey, PA: Idea Publishing Group. Bolliger, D. U., & Martindale, T. (2004). Key factors for determining student satisfaction in online courses. International Journal on E-Learning, 3(1), 61-67. Bonk, C. J. (2011). The world is open: how web technology is revolutionizing education. USA: Jossey-Bass. Booker, Q. E., & Rebman, C. (2005). E-student retention: Factors affecting customer loyalty for online program success. Issues in Information Systems, 1(1) 183-189. Chute, A. G., Thompson, M. M., & Hancock, B. W. (1997). The McGraw-Hill handbook of distance learning. New York: McGraw-Hill. Dabbs, L. (2002). Blended learning: We are all new teachers. Retrieved from DeBourgh, G.A. (1999). Technology Is The Tool, Teaching Is The Task: Student Satisfaction In Distance Learning. In J. Price, J. Willis, D. Willis, M. Jost & S. Boger-Mehall (Eds.), Proceedings of SITE 1999--Society for Information Technology & Teacher Education International Conference (pp. 131-137). Chesapeake, VA: Association for the Advancement of Computing in Education (AACE). Retrieved March 5, 2018 from Donahue, T. L., & Wong, E. H. (1997). Achievement motivation and college satisfaction in traditional and nontraditional students. Education, 118, 237-243. Eom, S.B., Ashill, N., & Wen, H.J. (2006). The determinants of students’ perceived learning outcomes and satisfaction in university online education: An empirical investigation. Decision Sciences Journal of Innovative Education, 4(2), 215-235. Finaly-Neumann, E. (1994). Course work characteristics and students' satisfaction with instruction. Journal of Instructional Psychology, 21(1), 14-24. Green, H. J., Hood, M., & Neumann, D. L. (2015). Predictors of student satisfaction with university psychology courses: A review. Psychology Learning & Teaching, 14(2), 131-146. Hara, N., & Kling, R. (2003). Students’ distress with a web-based distance education course: An ethnographic study of participants’ experiences.Turkish Online Journal of Distance Education –TOJDE,4(1), 1-30. Hartoyo, K. (2012). Information and communication technology in language learning. Semarang: PelitaInsani. Hiltz, S. R. (1993). Correlates of learning in a virtual classroom. International journal of man-machine studies, 39(1), 71-98. Kintu, M. J., & Zhu, C. (2016).Student characteristics and learning outcomes in a blended learning environment intervention in a Ugandan university. The Electronic Journal of e-Learning, 14 (3), 181- 195. Kintu, M. J., Zhu, C., & Kagambe, E. (2016). Learner Attitudes as a Factor in Blended Learning Effectiveness: Proceedings of INCEDI 2016 Conference (pp.50-60). Accra, Ghana Kintu, M. J., Zhu, C., & Kagambe, E. (2017). Blended learning effectiveness: The relationship between student characteristics, design features and outcomes. International Journal of Educational Technology in Higher Education, 14(7), 1-20. Knox, W. E., Lindsay, P., & Kolb, M. N. (1993). Does college make a difference? Long-term changes in activities and attitudes. Westport, CT: Greenwood Press. Koohang, A. (2004). Students’perceptions toward the use of the digital library in weekly web-based distance learning assignments portion of a hybrid programme. British Journal of Educational Technology, 35, 617-626. Lin, B., & Vassar, J. A. (2009). Determinants for success in online learning communities. International Journal of Web Based Communities, 5(3), 340-350. Moore, J. C. (2009). A synthesis of Sloan-C effective practices: December 2009. Journal of Asynchronous Learning Networks, 13(4), 84-94. Naaj, M. A., Nachouki, M., & Ankit, A. (2012). Evaluating student satisfaction with blended learning in a gender-segregated environment. Journal of Information Technology Education: Research, 11, 185-200. Owston, R., York, D., & Murtha, S. (2013). Students perceptions and achievement in a university blended learning strategic initiative. Internet and Higher Education, 18, 38-46. Peterson, C. L., & Bond, N. (2004). Online compared to FTF teacher preparation for learning standards-based planning skills. Journal of Research on Technology in Education, 36(4), 345–361. Selim, H. M. (2007). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396–413. Sinclaire, J. (2011). Student satisfaction with online learning: Lessons from organizational behavior. Research in Higher Education Journal, 11, 1-18. Smith, P. L., & Dillon, C. L. (1999). Lead article: Comparing distance learning and classroom learning: Conceptual considerations. American Journal of Distance Education, 13(2), 6-23. Sweeney, J.C., & Ingram, D. (2001). A Comparison of Traditional and Web-Based Tutorials in Marketing Education: An Exploratory Study. Journal of Marketing Education, 23(1), 55-62. Webster, J., & Hackley, P. (1997). Teaching effectiveness in technology-mediated distance learning. Academy of management journal, 40(6), 1282-1309. Williams, W. M., & Ceci, S. J. (1997). “How'm I doing?” Problems with student ratings of instructors and courses. Change: the magazine of higher learning, 29(5), 12-23. Wu, H., Tennyson, R. D., & Hsia, T. (2010). A study of student satisfaction in a blended e-learning system environment.Computer and Education, 55, 155-164.
Primary Language en
Subjects Social
Journal Section Articles

Orcid: 0000-0003-1037-8800
Author: Ornprapat SUWANTARATHIP (Primary Author)

Bibtex @research article { tojde522427, journal = {Turkish Online Journal of Distance Education}, issn = {1302-6488}, address = {Anadolu University}, year = {2019}, volume = {20}, pages = {115 - 130}, doi = {10.17718/tojde.522427}, title = {Predictors of Students' Satisfaction with a Hybrid English Course}, key = {cite}, author = {SUWANTARATHIP, Ornprapat} }
APA SUWANTARATHIP, O . (2019). Predictors of Students' Satisfaction with a Hybrid English Course. Turkish Online Journal of Distance Education, 20 (1), 115-130. DOI: 10.17718/tojde.522427
MLA SUWANTARATHIP, O . "Predictors of Students' Satisfaction with a Hybrid English Course". Turkish Online Journal of Distance Education 20 (2019): 115-130 <>
Chicago SUWANTARATHIP, O . "Predictors of Students' Satisfaction with a Hybrid English Course". Turkish Online Journal of Distance Education 20 (2019): 115-130
RIS TY - JOUR T1 - Predictors of Students' Satisfaction with a Hybrid English Course AU - Ornprapat SUWANTARATHIP Y1 - 2019 PY - 2019 N1 - doi: 10.17718/tojde.522427 DO - 10.17718/tojde.522427 T2 - Turkish Online Journal of Distance Education JF - Journal JO - JOR SP - 115 EP - 130 VL - 20 IS - 1 SN - 1302-6488- M3 - doi: 10.17718/tojde.522427 UR - Y2 - 2018 ER -
EndNote %0 Turkish Online Journal of Distance Education Predictors of Students' Satisfaction with a Hybrid English Course %A Ornprapat SUWANTARATHIP %T Predictors of Students' Satisfaction with a Hybrid English Course %D 2019 %J Turkish Online Journal of Distance Education %P 1302-6488- %V 20 %N 1 %R doi: 10.17718/tojde.522427 %U 10.17718/tojde.522427
ISNAD SUWANTARATHIP, Ornprapat . "Predictors of Students' Satisfaction with a Hybrid English Course". Turkish Online Journal of Distance Education 20 / 1 (January 2019): 115-130.